- We regularly attend on-going training classes in the latest technology, and presently have NATE certified field personnel.
- We never use sub-contractors, and do not "retain the right" to do so.
- There is no fine print on our contracts; they are clear, line item proposals.
- Over 90% of our customers are referrals. We depend on referrals and focus our efforts to provide exceptional customer service, earning the recommendations of your friends, neighbors and co-workers.
- Our phones are answered by a human being 24 hours a day; President Justin Nelson's cellular phone is on his business cards.
- Our emphasis is to resolve any and all issues promptly. Customer satisfaction is our number one goal and every Dominion Heating & Air Conditioning associate is committed to this goal: it is to you our customer that employs us all.
Our Service Philosophy
Dominion Heating & Air Conditioning was established to provide a more quality focus on you, our residential customer. Choose us for immediate response, customer satisfaction, and flexible service options to meet your home heating and air needs. Never call a machine, you will get a person no matter when you call!
Customer service is not a department at Dominion. It is the very foundation of our philosophy, mission and focus. We want you to feel Dominion is different from the rest because of the quality customer relationships you experience.
We are committed to offering our customers quality products along with the most complete array of services in the industry. Most importantly, we know that our partner in this business, the customer, is best served when we listen to your needs very carefully.
Your central air conditioning and heating needs, regardless of brand, are what we specialize in. Providing you with highly trained and professional service technicians and replacement options from the cutting edge of residential HVAC technology is our pledge.